Now that you have identified the system and amount of business you are trying to acquire, let us evaluate the types of home-based answering service you can provide.
Note that the importance of your phone “persona” is the main key to your success. The better you are at managing people on the phone, the greater the number of services you can offer, from straight message taking to complete customer service. Your grammar must be sound, your pronunciation easy to understand. To improve in these areas, there are many self improvement courses available through local community colleges and other learning outlets.
Most businesses have a diversity of phone needs, depending on their size and complexity. The phone can save them time and money in communicating with their clients. They may be looking for any of the following services, which you could provide with your home based businesses answering service:
o Incoming Message Services, both during and after normal business hours;
o Complete Answering Service where customers believe they are calling the actual business office;
o 800 Number Service;
o Order Taking Service, where customers call in to order a specific product or service they have seen advertised;
o Call Forwarding Service, where the business forwards calls to you only when their personnel leave the office;
o Message Delivery Service, where you not only take messages, but you also call people for your business client;
o Voice Mailboxes, where you have lines that record messages, but also call people for your business client;
o Beeper Service, where you take the call and then page the client via a beeper
o Computerized Telemarketing, where you hook up a computer to a standard phone and program it to dial telephone numbers to help a business to prospect for clients or to advertise;
o Appointment Setting Service, where you call a list of individuals furnished by a business to set up appointments for the firm’s sales people;
o Phone Sales, where you are calling on behalf of a business to sell a specific service; and,
o Surveys, where you call designated people to obtain answers to an opinion survey.
All of these services are possible via the phone. You do not have to offer every single service, simply the ones you can perform at ease. The phone skills required differ widely depending on the service. Once you select the services you wish to provide, you can begin looking for clients for your new home based business.
How to Obtain Clients
The closer you are to a large city area, the greater your potential for income in a home based answering service. However, small towns are also in need of your services. Many of the businesses may be owned and run by a sole proprietor who spends the bulk of the day outside the office and away from the phone. Virtually anyone who works away from his or her business might have need for an answering service. Salespeople, repair services, people on call (like towing services), survey organizations and firms that might use the computer based automatic dialing system are all potential clients to whom you can offer your phone services.
The phone book, the local newspaper, the small “Pennysaver” type of publications are places where you can find the type of business in all probability to be interested in your service. This will give you a solid local list with which to begin your queries.
Marg Roukens
202-657-5874
SKYPE: Skype Me
Tri Power Team
